Good questions,
answered.

For peak-season Saturdays we recommend reserving 12 to 18 months ahead, since the most in-demand dates go first. That said, it’s always worth asking; we occasionally have closer dates open, and we’ll tell you honestly what’s available.

Send your date, venue, and approximate party size through the contact form. We’ll confirm availability and follow up with a quote and everything we need to hold your date. A signed agreement and retainer secure it on the calendar.

We protect your morning carefully. We book the team to your wedding so you are never rushed to make room for another event. Your timeline is the only one that matters that day.

That’s normal, and we plan for it. Final numbers are confirmed a few weeks out so we can size the team and timeline. Small changes are easy; let us know as early as you can for larger ones so we can staff accordingly.

Life happens, and we try to be gracious about it. The retainer that reserves your date is non-refundable (it holds your team and turns other dates away), but if you need to postpone, we’ll do everything we can to move your reservation to a new date we have open. The exact cancellation and reschedule terms are written out plainly in your service agreement, so there are no surprises before you sign.

We come to you. Updo’s is an on-site company: we bring the full team and kit to your suite, hotel, home, or venue getting-ready space. It’s the whole idea: you stay put, relaxed, and together while we work.

We build your schedule backwards from your photo call and ceremony time, then send an appropriately sized team. Most full parties finish in about three hours, smaller parties often sooner and the largest a little longer; we’ll give you an exact timeline once we know your headcount and services.

Your start time is set by when you need to be camera-ready, working back through the party and any travel. We share the full morning timeline ahead of the day so everyone knows exactly where to be and when.

A little space and good natural light if possible: a bridal suite, hotel room, or rented home all work beautifully. We bring chairs, lighting, and the full professional kit. We’ll send a short prep note so the room is ready when we arrive.

Yes. We finish with flyaway control, veil and accessory checks, and a final photo check before you step into the day. Higher tiers include a beauty assistant or team lead who stays for touch-ups through key moments.

Hold is the whole point. We choose products and setting techniques based on the season, your venue, and whether you’ll be outdoors, then finish with flyaway control. Your style is built to last from the first look through the last dance.

Yes. Our stylists are experienced across straight, wavy, curly, and coily textures, locs, fine and thick hair. We shape to your hair’s natural texture rather than fighting it. See our bridal hair page for the styles we shape most.

Yes. We offer day-of clip-in extensions, color-matched and blended, applied the morning of and removed with no commitment. More on our extensions & lashes page.

Airbrush is a fine mist for a weightless, exceptionally long-wearing, second-skin finish, lovely for warm weather and all-day wear. HD is hand-applied for a luminous, buildable look that’s easy to refresh. Both photograph beautifully; we’ll recommend the right one at your preview.

Lashes are included with every makeup service. We’ll choose strip or individual lashes to suit your eyes and the overall look, enough to open up the eyes on camera without feeling heavy.

Absolutely. Tell us at your preview and we’ll adjust products and prep accordingly. The preview is the time to test how your skin responds, well before the wedding day.

Yes, and we love them. Our artists work across a wide range of skin tones, traditions, and styles, from soft and natural to bold editorial and cultural bridal looks, including South Asian bridal makeup. Bring your references to the preview.

There is no party too big. We routinely style parties of ten to fifteen or more in a single morning by bringing a coordinated, multi-artist team scaled to your headcount and finish time.

Yes. We style to one cohesive vision so the party reads beautifully together in photos, while tailoring each look to flatter the individual. Hair up or down, makeup soft or bold, all within a unified direction.

We do. Junior bridesmaids, flower girls, mothers, grandmothers, and honored guests are all welcome, with gentle, age-appropriate styling for the little ones.

The bride’s preview is the essential one. Party members generally don’t need individual previews, though they’re available on request, popular for a maid of honor or anyone wanting to settle a specific look in advance.

Yes. Your bridal preview is included in every tier, never an add-on. It’s where your look is settled before the day, so the wedding morning runs effortlessly.

We recommend 8 to 12 weeks before the wedding, once you have your dress and a sense of your accessories. That window is late enough that your vision is settled, early enough to make changes without pressure.

Come with clean, dry hair and no makeup, wearing a top in a color near your dress if you can. Bring your veil, any accessories, and inspiration photos, even several directions. The more we see, the better we tailor.

We document your preview in detail (products, placement, technique) so your look is recreated seamlessly. We make every effort to pair you with the same artist, and because everything is recorded, your result is consistent regardless.

Yes. Every tier includes on-site travel to your venue, hotel, or private residence, with no separate travel fee. Bridal services begin at $575, and each city’s page lists exact numbers.

We’re based in Winston-Salem and travel throughout North Carolina, including Greensboro, High Point, Charlotte, Raleigh, the Triangle, and Asheville and the mountains, plus destination weddings, including internationally. See our travel & regions page.

Yes. À la carte hair-only and makeup-only rates are available for both the bride and party members. The pricing page lists the Triad baseline.

A signed agreement and a retainer reserve your date, with the balance due before the wedding. We’ll lay out the exact schedule in your quote. Gratuity is always appreciated but never expected.